1. Home
  2. FAQ
FAQ

FAQ Depobos – Answers to All Your Questions

We have compiled all the most frequently asked questions by depobos members – from how to register, handling deposits and withdrawals, and how to play fish shooting games, to account security. It's all here.

Over 30 Questions Answered 24/7 Live Support Full Bahasa Melayu Support
30+
FAQ
24/7
Live Support
<5 min
Average Response Time
8 Topics
FAQ Categories
Main Help Topics

Select the Category That You Will Need

From registration all the way to withdrawals, we have answers to every question you have about depobos.

Registration & Account

Everything you need to know about opening a new depobos account, KYC document requirements, identity verification, and managing your profile.

Deposits & Withdrawals

A complete guide to deposit methods via FPX, DuitNow, and e-wallets, transaction limits, processing times, and how to request a withdrawal quickly.

Bonus & Promotions

Learn how to claim your welcome bonus, rollover wagering requirements, bonus validity periods, and exclusive weekly promotions for loyal depobos members.

Games & Fish Shooting

Questions on how to play Fish Shooting Games, Video Slots, Live Casino, and Sports Betting — including betting limits and how to use game credits.

Security & Login

Information on two-factor authentication, forgotten passwords, SSL encryption for your account, and how to protect your personal information at depobos.

Mobile App

Learn how to download and install the depobos app on Android and iOS, minimum system requirements, installation troubleshooting, and exclusive in-app features.

FAQ Categories
Quick Access
Other Information

Still Have Questions?

The depobos support team is available to assist you 24 hours a day, 7 days a week.

About the depobos FAQ Page

This FAQ page is specially prepared to help all depobos members – whether newly registered or long-time players – get accurate and clear information without having to wait. We understand that an enjoyable gaming experience starts with a good understanding of how this platform works.

Depobos is a trusted online gaming platform in Malaysia, offering over 200 games including fish shooting, video slots, Live Casino, and Sports Betting. All financial transactions, registration processes, and gaming activities are managed in a secure environment with bank-grade SSL encryption.

We continuously update this FAQ page based on the questions most frequently received by our customer support team. If you can't find the answer you're looking for, don't hesitate to reach out to us via live chat, available 24/7 all year round.

Latest Information Bahasa Melayu Trusted Information Regularly Updated
Registration & Account

Registering a depobos account is free and takes less than 2 minutes. Click the Register at the top of the page, enter an active Malaysia phone number, choose your unique username, set a strong password, and verify your phone number via the OTP code sent by SMS. Once registration is complete, your welcome bonus will be automatically credited to your account.

Depobos only allows registration for individuals aged 18 and above. This is an absolute requirement with no exceptions. During the identity verification (KYC) process, a valid identification document such as a MyKad or passport is required to confirm your age. Accounts found to belong to underage individuals will be closed immediately.

No. Each individual is only allowed one depobos account. Holding multiple accounts violates our terms of service and may result in all related accounts being permanently suspended, including any balances and wins within them. If you have forgotten your login credentials, use the "Forgot Password" function or contact our customer support.

Log in to your account and go to "Profile Settings". There you can update your display name, email address, and other contact details. To change your registered phone number or full name associated with your KYC documents, please contact our customer support team as these changes require additional identity verification for account security.
Deposits & Withdrawals

Depobos supports a variety of popular deposit methods in Malaysia, including:
  • FPX (Financial Process Exchange) – direct transfer from local banks
  • DuitNow – instant transfer using phone number or account number
  • Touch 'n Go eWallet – the most popular digital wallet in Malaysia
  • GrabPay – wallet within the Grab app
  • Boost – Malaysia local e-wallet
All deposits are processed in real time and credited to your account within seconds.

The minimum deposit limit at depobos is as low as RM 10, making it a highly accessible platform for players of all budget levels. The maximum deposit limit varies depending on the payment method used and your VIP membership status. VIP members enjoy higher deposit limits compared to regular members. For the latest limit details specific to each payment method, check the deposit section in your account dashboard.

Withdrawals at depobos are among the fastest in the industry. Once a withdrawal request is approved, funds will reach your bank account or e-wallet within 5 to 15 minutes for standard withdrawals. VIP members enjoy prioritised withdrawal processing. Processing times may be slightly longer during peak periods such as weekends or public holidays, but we always strive to meet these timeframes.

A withdrawal request may be rejected for several common reasons:
  • Bonus rollover requirements not yet fully met
  • KYC identity verification not yet completed
  • Incorrect bank account details entered
  • Withdrawal exceeds the set daily or weekly limit
  • Account activity showing signs of abnormal behavior
Check your email or in-app notifications for detailed information on the reason for rejection. Contact customer support if you need further clarification.
Bonus & Promotions

New depobos members are eligible for a welcome bonus on their first deposit of up to RM 500. The bonus is calculated as a percentage of your first deposit amount. For example, if you deposit RM 100, you may receive an additional RM 100 as a bonus – giving you RM 200 to play with. The bonus is automatically credited to your account once your first deposit is successfully processed. Rollover requirements apply.

Rollover requirements refer to the total wagering amount you must reach before bonus funds can be converted into withdrawable cash. For example, if your bonus is RM 50 with a 10x rollover requirement, you need to place wagers totalling RM 500 (RM 50 × 10) before that bonus can be withdrawn. Check the terms and conditions of each bonus in detail within your account dashboard for accurate rollover information.

Yes, depobos offers a wide range of ongoing promotions for loyal members, including weekly reload deposit bonuses, daily cashback on selected games, member birthday bonuses, fish shooting tournament promotions with big prizes, and a VIP program with exclusive rewards. Check the "Promotions" section in your account regularly and enable notifications so you never miss a special offer.
Games & Fish Shooting

Fish Shooting Games at depobos are easy and fun. Log in to your account and go to the Fish Shooting Games, select a betting table that suits your budget and click "Play Now". Use the touch screen controls or mouse to aim and shoot at the fish. Each fish has a different reward value – larger and rarer fish carry bigger prizes. You can also upgrade your cannon power to take down giant fish for even greater rewards.

Depobos offers over 200 games across multiple categories:
  • Fish Shooting – a variety of tables and themes, including high-prize VIP tables
  • Video Slots – hundreds of modern slots with progressive jackpots
  • Live Casino – baccarat, blackjack, roulette with real dealers
  • Sports Betting – EPL, Champions League, NBA, badminton, and more
  • Game Lobby – a complete collection of all games in one place

Some slot games at depobos offer a demo mode that lets you try games without using real money. This is especially useful for new players who want to understand game mechanics before playing with real money. However, games played in demo mode are not eligible for any cash wins. Live Casino games and Sports Betting are only available in real money mode.
Security & Login

Depobos uses multiple layers of advanced security to protect your account and data:
  • 256-bit SSL encryption for all transmitted data
  • Two-factor authentication (2FA) via SMS OTP
  • Login detection from a new location or device
  • Automatic account lockout after repeated failed login attempts
  • Automatic session timeout after a period of inactivity
  • 24/7 transaction monitoring to detect unusual activity

Click the "Forgot Password?" link on the login depobos. Enter your registered phone number and an OTP code will be sent via SMS within seconds. Enter the code, then set a strong new password. Make sure your new password is at least 8 characters long with a combination of uppercase letters, lowercase letters, numbers, and symbols for maximum security.
Mobile App

Visit the Download us for the latest download link for both platforms. For Android, you will need to download the APK file and enable "Unknown Sources" in your device's security settings before installing. For iOS, the app can be installed directly via the provided link without going through the App Store. The installation process takes less than 2 minutes.

The depobos app is designed to be lightweight and runs smoothly on most modern devices. Recommended minimum requirements:
  • Android: version 6.0 (Marshmallow) or above, 2GB RAM, 150MB storage space
  • iOS: iOS 12.0 or above, iPhone 6s or newer
  • Stable internet connection (4G/LTE or WiFi recommended)
For the best gaming experience, especially for fish shooting games and Live Casino, a stable internet connection is essential.

Yes, your depobos account is fully integrated across all platforms. Your account balance, wagering history, active bonuses, and profile settings sync in real time whether you log in via the Android or iOS mobile app or a web browser on your computer. You can start a gaming session on your phone and continue it on your laptop without any interruption.
Customer Support

The depobos customer support team can be reached through several channels:
  • Live Chat: Available 24/7 directly via the depobos app or website – the fastest way to get help
  • Email: Send detailed inquiries to [email protected] – responses within 1 to 3 hours
  • Telegram: Join our official channels for promotion updates and instant assistance
All communication channels operate 24 hours a day, 7 days a week, including public holidays.

Our response time depends on the channel you use. Live chat is typically answered in under 2 minutes. Email inquiries are responded to within 1 to 3 hours. We understand that account and financial issues require prompt resolution, and our team is trained to prioritise such cases. For urgent issues such as deposit or withdrawal problems, we strongly recommend using live chat.

The depobos customer support team is fluent in Malay and English. We understand the needs of Malaysian users and ensure all communication takes place in a language you are comfortable with. Our agents can also communicate in Chinese to assist members of the Malaysian Chinese community who need help.
Responsible Gaming

Depobos takes responsible gaming very seriously. We provide several tools to help you manage your gaming activity:
  • Daily, weekly, and monthly deposit limits that you can set yourself
  • Configurable loss limits to protect your balance
  • Session time limits to remind you when a session has gone on too long
  • Option for temporary or permanent self-exclusion from the platform
  • Links to professional problem gambling support resources
Find out more on the Responsible Gaming us.

Log in to your depobos account and go to "Account Settings", then select "Responsible Gaming". There you can set daily, weekly, or monthly deposit limits, maximum loss limits for a specified period, and session time limits. Limits you set take effect immediately. To increase a limit, a 24-hour security waiting period applies to protect against impulsive decisions.

Can't find the answer you're looking for? The depobos customer support team is ready to assist you via live chat 24/7. Click the chat icon at the bottom corner of your screen to connect with our agent now.

Reminder: depobos is only for users aged 18 and above. Please play responsibly and within your financial means. If you need assistance with a gambling problem, contact the available professional helplines.

Join depobos Today

Don't Have an Account? Register Free Now

Join over 500,000 active depobos members and enjoy the best gaming experience in Malaysia. Free registration, a welcome bonus awaits, and over 200 games are available for you.

Register in 2 Minutes Bonus up to RM 500 Minimum deposit RM 10 Fast 15-Minute Withdrawal
Register a Free Account Login Download App
Fish Shooting
Game Lobby
Sports Betting
Platform
Wins
App
Bahasa Melayu